Shipment
We strive to make the ordering and delivery process as easy as possible for our customers. However, should you have any questions or encounter any further problems, please do not hesitate to contact our customer service. Below, we explain how your order will be processed and delivered.
Shipping costs
We cover the shipping costs for every order. All our products are delivered to your home 100% free of charge. There is also no minimum order quantity required.
Which countries do we sell to?
We currently sell our products to customers in the Philippines. Unfortunately, we do not currently sell our products outside of this country.
Shipping of your order
Have you found the perfect look on our website? Then you'll naturally want to enjoy it as soon as possible! That's why we ensure that your order is processed and shipped as quickly as possible.
Below you will find the average delivery times for all our packages:
- After you place your order, we need 1-2 business days to process it. During the week, it takes one business day, but if you order on a Friday evening or over the weekend, it may take a little longer.
- Once your order has been processed, it will be shipped and typically takes 6 to 10 business days for delivery.
Once you've placed an order with us, you can see when your package will arrive within just a few days. You'll receive your personal tracking code via email, which you can use to track your order through our tracking partner.
To ensure your order is shipped today, you can contact us at any time. Our service team will be happy to help you make the right choice.
Delivery of your order
Once your order is delivered, you can enjoy it! Of course, things can always go wrong. Would you like to exchange or return it? Sorry but we don't accept exchange or returns.
Defective product?
That's a real shame! Unfortunately, it can happen that your product is damaged during transport. In this case, we always send a new package free of charge the first time and unfortunately cannot offer a refund. If it goes wrong a second time, then we will refund you the full purchase price.
To order something
Ordering from CartNation Philippines is incredibly easy. First, go to the product page and add the desired product to your shopping cart. To do this, click the "Add to Cart" button or you press directly the "Buy it now" button.
Here it's important that you check you've selected the correct options. If everything is in order, click the "Proceed to Checkout" button. On the information page, you'll need to enter the correct address details. Please ensure all the information is accurate. Once this information is filled in correctly, you can click the "Proceed with Shipping" button.
The "Shipping" page allows you to double-check the address details you entered. It also indicates that all shipments are completely free of charge. As a token of our appreciation for our customers, we always cover the shipping and delivery costs. You can now proceed by clicking the "Proceed to Payment" button.
After selecting the correct payment method, click the "Complete Order" button. You will then be redirected to your Gcash Payment page. Follow the instructions on the page to complete your order. In the unlikely event that you encounter any problems with your order, please feel free to contact us.
Package lost?
If a package is lost or cannot be delivered for logistical reasons, we will always send a new package before proceeding with the refund and return. If the order has not arrived 60 days after shipment, it can be refunded.
For all other questions, please contact us.